COVID-19 Resources

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TDH COVID-19 Public Information Hotline: 833-556-2476
Staffed 10:00 am – 10:00 pm daily.

CDC Coronavirus Self-Checker Tool is available by CLICKING HERE.

Gov. Lee announces plans to begin re-opening businesses in Tennessee.

On April 24, 2020, Gov. Bill Lee announced plans to re-open businesses across most of the state in phases. Beginning April 27, 2020, restaurants can open their dine-in service at 50 percent capacity. On April 29 non-essential retail stores can re-open for business with a 50 percent capacity for in-store customers. Gov. Lee stated next week he will begin to provide guidance for other businesses and churches regarding re-opening but he anticipates it will be another two weeks before close-contact personal services such as hair salons, barbers, and nail salons will be given approval to begin re-opening. To see Gov. Lee’s guidance regarding the re-opening of businesses in a safe manner, please download the Tennessee Pledge document here.

Consumer Alerts:

If you think you’ve been a victim of a coronavirus scam, contact law enforcement immediately.

COVID-19 Malware:
There are reports of websites that claim to provide a current tracking map of the COVID-19 outbreak. Use the official source at Other sources for this map may have malicious software payloads embedded in them, even if they appear to be from a legitimate source.

Fake Coronavirus Test kits:
Over the weekend hundreds of COVID-19 test kits being shipped into the United States were seized by Customs and Border Protection. In London, the individual who was shipping the test kits to a company(ies) in the US for further shipment to a hospital(s) was arrested by Homeland Security Investigations (HSI) and UK officials. The test kits were intended for a hospital in the United States and contained a substance that is toxic to humans. It is unknown if test kits other than the ones seized were shipped from the foreign location to locations in the United States. Additional information will be forthcoming as received.

Home Testing Kits Scam:
The FCC has received reports of robocalls purporting to offer free virus test kits, in an effort to collect consumers’ personal and health insurance information. One version of this scam is targeting higher risk individuals with diabetes, offering a free COVID-19 testing kit along with a free diabetic monitor. Other robocalls are marketing fake cures and asking for payment over the phone.

COVID-19 Medicare Scam:
There have been reports that calls are being made to seniors, asking if they had “Received their Coronavirus Supplies”. When told No, they ask for their Medicare number, Medicaid, and other personal information to “confirm” identity. Medicare or Medicaid is NOT sending out Coronavirus Supplies!
Scammers may use COVID-19 as an opportunity to steal your identity and commit Medicare fraud. In some cases, they might tell you they’ll send you a Coronavirus test, masks, or other items in exchange for your Medicare number or personal information. Be wary of any unsolicited requests for your Medicare number or other personal information.
It’s important to always guard your Medicare card like a credit card and check your Medicare claims summary forms for errors. Only give your Medicare number to participating Medicare pharmacists, primary and specialty care doctors or people you trust to work with Medicare on your behalf. Remember, Medicare will never call you to ask for or check your Medicare number.
For more information on protecting yourself from fraud and reporting suspected fraud, call the Tennessee Senior Medicare Patrol at 1-866-836-7677.

Stimulus Package Scam Link:
There have been reports that consumers are receiving emails and text messages directing them to click on a link to claim a payment related to a COVID-19 Stimulus package. Consumers are warned not to click on any links sent by unsolicited email or text messages as they may contain malware or computer viruses.

FCC Scam Warnings:
To see a list of warnings regarding scams related to the COVID-19 outbreak please visit the Federal Communications Commission’s website page discussing COVID-19 related scams by CLICKING HERE.

Mental Health Resources

  • TN Statewide Crisis Line: 855-CRISIS-1 (855-274-7471). 24/7/365 call system to help anyone experiencing a mental health crisis
  • Crisis Text Line: text TN to 741-741 to connect to a trained counselor
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Disaster Distress Helpline Toll-Free: 1-800-985-5990 (English and español) SMS: Text TalkWithUs to 66746

State of Emergency

On March 12, 2020, Tennessee Governor Bill Lee declared a State of Emergency in Tennessee in response to the COVID-19 (Coronavirus) outbreak. On this page you will find the Executive Orders issued by Governor Lee related to the COVID-19 outbreak as well as additional resources from the Centers for Disease Control and Prevention (CDC) and the Tennessee Department of Health (TDH) regarding the virus, its symptoms, and recommendations for how to avoid the spread of the virus.
To get the latest information from the Tennessee Department of Health CLICK HERE
To get the latest information from the CDC CLICK HERE
To visit the federal government’s dedicated website for COVID-19 (Coronavirus) CLICK HERE.

Local State of Emergency

On March 30, 2020, Carter County Mayor Barnett signed an Executive Order declaring a local state of emergency. He subsequently issued Executive Orders 2, 3, and 4, extending the Local State of Emergency. State law permits County Mayor’s the authority to declare a Local State of Emergency for a period not to exceed 7 days but grants the authority to extend the declaration in increments of 7 days as needed.
To see a copy of the Executive Order, please download it here:

On April 6, 2020, Carter County Mayor Russell Barnett signed Executive Order 2 which extends the Local State of Emergency for an additional 7 days. To see a copy of the Executive Order please download it here:

On April 14, 2020, Carter County Mayor Russell Barnett signed Executive Order 3 which extends the Local State of Emergency for an additional 7 days. To see a copy of the Executive Order please download it here:

On April 21, 2020, Carter County Mayor Russell Barnett signed Executive Order 4 which extends the Local State of Emergency for an additional 7 days. The Order will expire on April 28 at 11:59 p.m. To see a copy of the Executive Order please download it here:

Executive Orders requiring masks to be worn in public buildings

Employer & Employee Information

Do you have questions about new federal paid leave requirements related to the Coronavirus?

Have you recently been laid off, or has a reduction in compensation made it difficult to make ends meet?

Are you worried about making payroll?

  • The Paycheck Protection Program provides eight weeks of cash-flow assistance through 100% federally guaranteed loans to small employers who keep paying their employees during this emergency.

Tennessee Employers and Small Businesses

The Northeast Regional Economic Partnership (NeTREP) has partnered with other agencies across Northeast Tennessee and Southwest Virginia to launch the Local Business Recovery Fund to provide grant funding to small businesses in the area that have been impacted by the COVID-19 pandemic. To find out more about the Local Business Recovery Fund and apply for a grant please CLICK HERE.
To contribute to the Local Business Recovery Fund and support local small businesses struggling during the pandemic please CLICK HERE.

Need help to make payroll or to keep the lights on?

Additional information for businesses is available through the Small Business Administration.

Federal Taxes and Rebate Checks

Questions about how COVID-19 affects your federal incomes taxes?

Questions about the immediate cash relief Tennesseans will receive?

Information Resources: